Customer Service Skills for Technical and Support Staff

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This course provides an overview of the skills required to provide customers with a professional customer service experience. This presents a particular challenge to those in high activity, high pressure service positions.

Part One (30 minutes)

  • What is Customer Service?
  • Why is it Important?
  • What are the Challenges?
  • Understanding the Customer and Yourself


Part Two (30 minutes)

  • Skills Required
  • Examples of Typical Customer Service Issues
    • Product Issues
    • Service Issues
    • Problem Resolution


Who Should Participate?

Personal directly or indirectly interacting with existing or potential customers. It applies to individuals working in the field or those in support functions. Typical titles include Field Personal; Technicians, Analysts, Engineers, Programmers, Installers, or Electricians. Support Staff: Dispatchers, Tech Support, Administration, Managers, Customer Service, and Inside Sales


Terms and Conditions
Courses are available for thirty days from purchase. Providing your email and contact information allows you to receive a receipt for payment and a confirmation. Your contact information will not be sold.

AfterMarket Consulting is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of the use, reference to, or reliance on any information contained within the site. While information contained within the site is periodically updated, no guarantee is given that the information provided is correct, complete, or up-to- date.

The information provided as part of the Online Training is solely for education purposes only. It may not be used for re-production unless agreed to by AfterMarket Consulting.