Service Sales Skills for Technical and Support Staff

Save 10% when purchasing 10 or more of a selected course.

This course provides an overview of the skills required to promote, support, or generate sales from interactions with customers either in the field or over the phone. It is intended for those who are typically not in a full time service sales position, but are exposed to potential sales opportunities in their job function.

Part One (30 minutes)

  • Service Marketing 
  • Selling vs. Marketing
  • Service Sales Challenges
    • Business
    • Personal

 

Part Two (45 minutes)

  • The Service Sales Cycle
    • Prospecting
    • Qualifying
    • Proposal
    • Presentation
    • Closing
    • Objection Handling

 

Who Should Participate?

Personal directly or indirectly interacting with existing or potential customers. It applies to individuals working in the field or those in support functions. Typical titles include Field Personal; Technicians, Analysts, Engineers, Programmers, Installers, or Electricians.

 

Terms and Conditions
Courses are available for thirty days from purchase. Providing your email and contact information allows you to receive a receipt for payment and a confirmation. Your contact information will not be sold.

AfterMarket Consulting is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of the use, reference to, or reliance on any information contained within the site. While information contained within the site is periodically updated, no guarantee is given that the information provided is correct, complete, or up-to- date.

The information provided as part of the Online Training is solely for education purposes only. It may not be used for re-production unless agreed to by AfterMarket Consulting.